Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Staff Software Engineer – Digital Messaging Platform Summary We are seeking a Staff Software Engineer to join the Digital Messaging Platform team within Genesys Cloud. This team designs, builds, and operates highly available communication services that power customer experience across digital messaging channels. In this role, you will help lead the technical direction of scalable, secure, and reliable messaging services. You will work on distributed cloud-based systems that support message routing, delivery, tracking, integrations, and operational visibility across multiple digital channels. The ideal candidate is a strong technical leader who can deliver complex systems independently, influence architectural direction, and help raise engineering standards across the team. Responsibilities / Job Duties Lead the design, development, and operation of scalable digital messaging services within a cloud-based microservice architecture. Own and influence architectural decisions for highly available, fault-tolerant, and secure messaging systems. Design and implement features supporting message routing, delivery, tracking, analytics, observability, and operational tooling. Build and maintain integrations with digital messaging channels and social platforms such as Meta, X, WhatsApp, LINE, SMS, and other third-party providers. Partner with product, engineering, security, and operations teams to deliver reliable customer-facing capabilities. Drive improvements in system reliability, scalability, performance, monitoring, alerting, and incident response. Contribute to technical design reviews, code reviews, and engineering best practices. Mentor engineers and help raise the technical quality of the team. Write and maintain automated tests across unit, integration, and end-to-end test layers. Participate in the team’s on-call rotation and contribute to continuous improvement of service operations. Minimum Requirements 8+ years of relevant software engineering experience, with strong hands-on experience in Java. Experience designing, building, and operating distributed systems or microservice-based architectures. Proven track record of delivering fault-tolerant, highly available production systems. Experience owning complex technical work independently from design through production operation. Proficiency with REST APIs and service-to-service integration patterns. Experience with automated testing, including unit, integration, and end-to-end testing. Familiarity with cloud infrastructure, preferably AWS. Strong problem-solving skills and ability to reason through complex technical trade-offs. Excellent written and verbal communication skills. Experience working effectively with distributed teams. Self-motivated, collaborative, and comfortable operating with ambiguity. Desired Skills & Experience Experience building or operating digital messaging, email, SMS, or social channel integrations. Experience with Meta, X, WhatsApp, LINE, or other third-party messaging platforms. Hands-on experience with AWS services such as DynamoDB, S3, SQS, SNS, Lambda, ECS, or related technologies. Experience with asynchronous message processing and event-driven architectures. Experience with DynamoDB or other NoSQL data stores for message storage, tracking, or state management. Knowledge of messaging deliverability, compliance, privacy, and abuse-prevention best practices. Familiarity with GDPR, CAN-SPAM, or relat

Staff szoftvermérnök