User Experience Designer - Digital and UCC

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. Candidate Description As a UX Designer, you consistently demonstrate proficiency in UX design, confidently collaborating within your product team. You work independently on moderately complex projects and clearly articulate your design rationale to stakeholders. You're skilled at balancing user needs, business goals, and technical requirements in your designs. Team Our global UX organization consists of over 100+ professionals in design, research, education, and operations. We value collaboration, curiosity, and continuous growth, both as individuals and as a team. Closer to home, you’ll be part of a group of 5+ passionate UX professionals who work closely with our product and engineering partners. The Digital team designs and refines the digital channels within the Workspace covering chat, messaging, email, and social to help agents manage customer interactions across platforms. They focus on improving usability, consistency, and integration within these workflows. Their goal is to make digital engagement easier for agents and more coherent across touchpoints. Key Responsibilities Design Execution: Independently execute designs for defined projects, leveraging user research insights and aligning closely with project goals. Collaboration & Communication: Clearly communicate design decisions and rationale, working with Senior and Staff UX Designers to align stakeholders around solutions and collaborating directly with product management and engineering. Discovery and Definition: Participate in UX discovery efforts on projects, confidently executing tasks related to UX strategy and definition, such as conducting competitor audits and crafting user stories. Continuous Learning: Proactively seek mentorship and training opportunities, contributing actively to the team's collective knowledge and skills. Qualifications Experience: 2 – 4 years of experience in user experience design, demonstrated ability to independently execute designs. Education: Bachelor’s or equivalent experience in Design, Human-Computer Interaction (HCI), Interaction Design, or a related field. Skills Proficiency with Figma and low-fi collaboration tools like Miro/FigJam. Experience with various UX research methodologies. Ability to connect design to product strategy and user needs. Good communication skills, capable of clearly presenting design ideas and gathering feedback across teams. Please note that an online portfolio is a minimum requirement as part of our review process. Preferred Experience Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers) Benefits Stability of a multinational company and the flexibility/speed of a startup company. The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1. Keep you in the loop: Complete support and transparency from our global/local leaders. An A-team: Talented and experienced professionals you can grow professionally with. An open & inclusive community. Career development: We will support your professional growth because your goals are important to us. Flexibility: we are open to candidates being eventually office based in Budapest, remote workers long term or a mix of both, but Hungary based. Empathy: your well-being is our priority. You will have extra days off in August and October, and extra time off to volunteer to help a cause close to your heart. Cafeteria, health i