User Experience (UX) tervező

Be the one building AI-powered experiences where they matter most. At Genesys, we help organizations create better customer experiences through AI-powered experience orchestration. Our platform connects people, systems, data and AI to help organizations deliver more personalized service, improve operational efficiency and build stronger customer relationships. Help build, support and operate technology used by more than 8,000 organizations in over 100 countries – moving AI from possibility to production in real-world enterprise environments every day. User Experience Designer Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements. We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together. One of the great things about working at a company like Genesys is our investment in our people. We believe in helping you find your best fit - we want to help you grow. Candidate Description As a UX Designer, you consistently demonstrate proficiency in UX design, confidently collaborating within your product team. You work independently on moderately complex projects and clearly articulate your design rationale to stakeholders. You're skilled at balancing user needs, business goals, and technical requirements in your designs. Team Copilots & Knowledge Team This team ensures that customers can easily aggregate organizational content so that it is consistent and available everywhere, including self-service interactions with bots, in the agent desktop through Agent Copilot, and through Knowledge portals and apps. Agent Copilot supports Agents before, during, and after interactions with summarization, knowledge suggestions, and other AI-powered features. Key Responsibilities Design Execution: Independently execute designs for defined projects, leveraging user research insights and aligning closely with project goals. Collaboration & Communication: Clearly communicate design decisions and rationale, working with Senior and Staff UX Designers to align stakeholders around solutions and collaborating directly with product management and engineering. Discovery and Definition: Participate in UX discovery efforts on projects, confidently executing tasks related to UX strategy and definition, such as conducting competitor audits and crafting user stories. Continuous Learning: Proactively seek mentorship and training opportunities, contributing actively to the team's collective knowledge and skills. Qualifications Experience: 2 - 4 years of experience in user experience design, demonstrated ability to independently execute designs. Skills Proficiency with Figma and low-fi collaboration tools like FigJam. Experience with various UX research methodologies. Ability to connect design to product strategy and user needs. Good communication and stakeholder management skills. Strong English communication skills, both written and spoken. Preferred Experience Experience in designing for enterprise-level applications, services, or platforms (specifically support or call centers). Benefits Stability of a multinational company and the flexibility/speed of a startup company. The warmest of welcomes: we will make sure you feel part of the Genesys team from day 1. Keep you in the loop: Complete support and transparency from our global/local leaders. An A-team: Talented and experienced professionals you can grow professionall